INSIGHTS AND COMPANY BEHAVIOR
FEATURED BUSINESS OUTPERFORMING ITS COMPETITION IN EXCELLENCE
All of our research team communications, ranging from basic interaction with several of banks customer service employees at different times of day, on different days, indicates stellar customer service. Our needs were met, banks customer service teams took steps to ensure our complete satisfaction to all reasonable requests.
Communication with existing Citibank customers confirmed, by far the highest customer satisfaction feedback.
Our interactions with competitors of Citibank by the large bank category were significantly inferior.
Our interactions with the existing customer base confirmed same level of satisfaction or rather dissatisfaction with the banking institutions.
From our first hand research, Citibank is far ahead of their competition in terms of overall customer satisfaction, staff and employees are pleasant, helpful and above all culture of great customer service seems to be present and embedded.
EXCELLENCE IN SERVICE | EXCELLENCE IN QUALITY
GRAND AMERICAN SERVICE
We are United States leader in large, medium and small business customer satisfaction analytics. Our research is completed without interference of the company it self, in a secret shopper way, where the company is completely unaware that it is being audited by our team. Our main focus points are on customer service, service quality and post sale costumer satisfaction.
SECRET SHOPPER RESEARCH COMPANY
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